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Thrifter Privacy Policy

Last updated: 27th October 2025

Thrifter (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you shop with us, sell with us, or visit our website at thrifter.au (or related domains).

1. Information We Collect

We may collect personal information when you interact with Thrifter, including:

  • Name and contact details (email address, phone number, bank account details for payouts (sellers))

  • Purchasing and selling details (rack booking history, items purchased)

  • Payment information (processed securely by third-party providers)

  • Social media handles if provided for promotion or communication

  • Website usage data through cookies and analytics tools

We only collect information that is reasonably necessary for our business operations.

2. How We Use Your Information

We use your information to:

  • Process transactions, rack bookings, and customer enquiries

  • Communicate with you about store updates or support

  • Promote your rack if you request or consent (e.g. sharing your content online)

  • Improve our website, in-store experience, and services

  • Send marketing communications if you have opted in (you may unsubscribe at any time)

We do not sell or rent your personal information to others.

3. Sharing Your Information

We may share information with trusted third-party service providers that support Thrifter operations, including:

  • Payment processors (such as Stripe, Square, Shopify)

  • Email and SMS platforms (such as Mailchimp, Klaviyo)

  • Website hosting and analytics platforms (such as Wix, Google Analytics)

These providers are required to keep your information confidential and secure.

4. Cookies and Tracking

We use cookies and tracking technologies to:

  • Improve website functionality and performance

  • Analyse browsing activity to enhance your experience

  • Deliver relevant advertisements and marketing

You can disable cookies through your browser settings if preferred.

5. Selling with Thrifter

If you rent a rack with us, we may display your name (or provided display name) and items in-store and on social media to assist with sales. 

6. Data Security

We take reasonable steps to safeguard your personal information from misuse, interference, loss, and unauthorised access. Payment details are encrypted and processed securely through third-party providers.

7. Your Rights

You may:

  • Request access to the personal information we hold about you

  • Ask us to update or correct your details

  • Withdraw consent to marketing communications

  • Request deletion of your data (subject to legal retention requirements)

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website, with the updated date noted at the top of the page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us at:

Email: hello@heytherethrifter.com
Location: Australia

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