Thrifter Rent-A-Rack Terms & Conditions

By renting a rack with Thrifter (“we”, “us”, “our”), you (“the Seller”) agree to the following Terms & Conditions:

1. Rack Hire & Duration

Your payment covers one rack hire with up to 50 hangers or 25 hangers at one time for one calendar month, plus participation in any Thrifter-hosted events where your items may be sold during that month. Mini hires are limited to one seller only and cannot be shared. Full hires may be shared with a maximum of one additional seller (two sellers total), provided both sellers are registered with Thrifter before the rental begins.
You may top up your rack throughout the month as items sell.
Thrifter reserves the right to move or reposition racks within the store at any time for merchandising or operational reasons
If you add too many items, Thrifter has the right to remove these from the floor and contact you to collect extra items

2. Sales Updates & Communication

Sellers receive one email update mid month regarding sales.
Weekly updates are placed in the sellers' WhatsApp chat that is your responsibility to join via our Information email sent to the email you registered with
You may request additional updates by emailing your store: eg. noosa@heytherethrifter.com
Sellers are not to contact staff on their personal mobile phones
You are welcome in to check on your sales during shop hours, 7 days a week

3. Item Allowance

You may display up to 50 items at one time. Items can include clothing, up to 2 pairs of shoes, handbags, and accessories that fit securely on your rack (accessories/handbags/shoes etc are included in your 50 items)
You may swap or replace items during your rental period, provided you do not exceed the 50-item limit.
Thrifter is not responsible for items added, removed, or swapped by you during your rental period, nor for any swing tags left behind after collection.

4. Item Preparation & Labelling

All items must have secure swing tags attached with your name and price clearly written plus a small description of the item eg. black dissh dress
If you are sharing a rack, each seller must label their items individually, and both sellers must be listed with Thrifter before the rental begins.
Full hires may be shared by a maximum of two registered sellers. Mini hires are strictly limited to one registered seller only and cannot be shared. Selling on behalf of third parties or undisclosed sellers is not allowed.

5. Quality & Condition

Thrifter reserves the right to refuse items that are damaged, stained, counterfeit or in poor condition.
We encourage quality, sustainable and pre-loved fashion over fast fashion. Use our price guide to help support your pricing or check similar items on other reselling platforms - a Dissh dress you purchased for $120 from 4 seasons ago will not sell for $100 just because you have worn it once (remember pricing, seasonal, quality, trends)
For luxury designer items (e.g. Gucci, Louis Vuitton, Prada), an authentication certificate must be provided by the seller. Thrifter does not offer authentication services. If items are inauthentic, these must be labelled with 'dupe' or 'copy'

6. Setup & Pack Down & Tagging Options By Thrifter Pty Ltd (add on services)

Sellers must set up their rack within the timeframe provided before their rental month begins (the last day of the month prior during a 3 hour period only)
If you cannot attend, a $60 setup fee is an option for Thrifter staff to prepare your rack. You must book this on the website and drop your items on the day before set up
Sellers must pack down their own rack on the designated collection days at the end of the month.
If you do not pack down your rack by the deadline, a $40 pack down fee will be deducted from your final payout.

By purchasing Thrifter’s Tagging & Pricing Service, the Seller acknowledges and agrees to the following:

Tagging & Pricing Service Fees

Full Hire (up to 50 items): $90
Mini Hire (up to 25 items): $60

This service includes Thrifter staff professionally tagging and pricing the Seller’s rack on their behalf. This does not include a set up fee. If you would like Thrifter to set the rack up, this is a $60 additional fee to be paid over the counter in store.

While Thrifter staff will use their knowledge and experience to assist with pricing items appropriately for the current market and store demographic, Thrifter does not guarantee the sale of any items. The performance and success of a rack may vary depending on factors including but not limited to brand, style, condition, sizing, seasonality, demand and pricing expectations. Unsold items are not the responsibility or fault of Thrifter.

The Seller is responsible for informing Thrifter staff prior to setup if any item has a recommended resale value exceeding $200 AUD. This allows our team to appropriately review and price higher-value pieces.

Thrifter will not be held responsible for the underpricing of items where the Seller has failed to disclose the item’s higher value prior to tagging and setup.

By selecting this service, the Seller authorises Thrifter staff to make pricing decisions on their behalf.

7. Collection & Storage

Items must be collected within 3 days after your rental month ends unless otherwise arranged in writing.
Any uncollected items after this period will be considered abandoned and donated.
Thrifter cannot store items beyond your rental period.Some stores offer a 'top up service' for 860 where your extra items can be stored in a large box and our staff will 'top your rack up' for you.
A top up service holds 40 extra items in a tub for you

8. Sales & Payment

At the end of the rental month, your total sales will be processed through our Point of Sale system.
Sellers receive 100% of sales (less any applicable setup or pack down fees).
Thrifter acts as your agent for consignment sales and is not responsible for collecting or remitting GST on your behalf.
Payments will be made via bank transfer within 1–7 business days after the end of the rental period.

9. Theft, Damage & Liability

While Thrifter takes reasonable care and operates under CCTV surveillance, we are not responsible for loss, theft, or damage to your items.
Any theft incidents will be reported to police, with CCTV footage provided where applicable.
Sellers accept all risks associated with displaying and selling items at Thrifter, including but not limited to loss, theft, or damage.

11. Marketing & Promotion

By renting a rack, you agree that Thrifter may photograph and promote your rack or items on social media, our website, or in marketing materials to promote the Thrifter community.

If you do not wish for your items to be photographed, please notify us in writing prior to your rental start date to hello@heytherethrifter.com

12. Refunds & Cancellations

Rack hire fees are non-refundable once your booking is confirmed.
We do not offer a transfer of your booking to a future month

13. General Conditions

Thrifter reserves the right to terminate or refuse service to any seller who breaches these terms or behaves inappropriately toward staff or customers.
Thrifter may update these Terms & Conditions at any time, with the latest version available at your Thrifter store or on our website.
By signing or submitting payment for your rack, you confirm that you have read, understood, and agree to these Terms & Conditions