Thrifter Rent-A-Rack Terms & Conditions

By renting a rack with Thrifter (“we”, “us”, “our”), you (“the Seller”) agree to the following Terms & Conditions:

1. Rack Hire & Duration

Your payment covers one rack hire with up to 50 hangers for one calendar month, plus participation in any Thrifter-hosted events where your items may be sold during that month.
You may top up your rack throughout the month as items sell.
Thrifter reserves the right to move or reposition racks within the store at any time for merchandising or operational reasons.

Sellers receive one email update mid-month regarding sales.
Weekly updates are placed in the sellers' WhatsApp chat.
You may request additional updates by emailing your store (e.g., noosa@heytherethrifter.com).
Sellers are not to contact staff on their personal mobile phones.
You are welcome to check on your sales during shop hours, 7 days a week.

You may display up to 50 items at one time. Items can include clothing, up to 2 pairs of shoes, handbags, and accessories that fit securely on your rack (accessories/handbags/shoes etc. are included in your 50 items).
You may swap or replace items during your rental period, provided you do not exceed the 50-item limit.
Thrifter is not responsible for items added, removed, or swapped by you during your rental period, nor for any swing tags left behind after collection.

All items must have secure swing tags attached with your name and price clearly written, plus a small description of the item (e.g., black Dissh dress).
If you are sharing a rack, each seller must label their items individually, and both sellers must be listed with Thrifter before the rental begins.
A maximum of two sellers per rack is permitted. Selling on behalf of third parties or undisclosed sellers is not allowed.

Thrifter reserves the right to refuse items that are damaged, stained, counterfeit, or in poor condition.
We encourage quality, sustainable, and pre-loved fashion over fast fashion. Use our price guide to help support your pricing or check similar items on other reselling platforms. A Dissh dress you purchased for $120 from four seasons ago will not sell for $100 just because you have worn it once (consider pricing, seasonal trends, and quality).
For luxury designer items (e.g., Gucci, Louis Vuitton, Prada), an authentication certificate must be provided by the seller. Thrifter does not offer authentication services. If items are inauthentic, they must be labelled with “dupe” or “copy.”

Sellers must set up their rack within the timeframe provided before their rental month begins (the last day of the month prior during a 3-hour period only).
If you cannot attend, a $40 setup fee is an option for Thrifter staff to prepare your rack. You must book this on the website.
Sellers must pack down their own rack on the designated collection days at the end of the month.
If you do not pack down your rack by the deadline, a $40 pack down fee will be deducted from your final payout.

Items must be collected within 3 days after your rental month ends unless otherwise arranged in writing.
Any uncollected items after this period will be considered abandoned and donated.
Thrifter cannot store items beyond your rental period. Some stores offer a “top up service” for $60 where your extra items can be stored in a large box and our staff will “top your rack up” for you.

At the end of the rental month, your total sales will be processed through our Point of Sale system.
Sellers receive 100% of sales (less any applicable setup or pack down fees).
Thrifter acts as your agent for consignment sales and is not responsible for collecting or remitting GST on your behalf.
Payments will be made via bank transfer within 1–7 business days after the end of the rental period.

While Thrifter takes reasonable care and operates under CCTV surveillance, we are not responsible for loss or theft of your items.
Theft incidents are reported to police with footage provided (where applicable).
Sellers accept all risks associated with displaying items at Thrifter.

You are responsible for checking your items and swing tags upon collection.
Thrifter will not be held liable for items reported missing after the collection process has been completed.

By renting a rack, you agree that Thrifter may photograph and promote your rack or items on social media, our website, or in marketing materials to promote the Thrifter community.
If you do not wish for your items to be photographed, please notify us in writing prior to your rental start date at hello@heytherethrifter.com.

Rack hire fees are non-refundable once your booking is confirmed.
You may request to transfer your booking to a future month (subject to availability and management approval) within 7 days prior to your booking month.

Thrifter reserves the right to terminate or refuse service to any seller who breaches these terms or behaves inappropriately toward staff or customers.
Thrifter may update these Terms & Conditions at any time, with the latest version available at your Thrifter store or on our website.
By signing or submitting payment for your rack, you confirm that you have read, understood, and agree to these Terms & Conditions.